{"id":9500,"date":"2021-09-17T10:43:14","date_gmt":"2021-09-17T08:43:14","guid":{"rendered":"https:\/\/smartcity.edag.com\/referenzen\/servicemanagementsystem-rhoen-energie\/"},"modified":"2024-02-29T08:56:32","modified_gmt":"2024-02-29T07:56:32","slug":"service-management-system-rhoenenergie","status":"publish","type":"avada_portfolio","link":"https:\/\/smartcity.edag.com\/en\/referenzen\/service-management-system-rhoenenergie\/","title":{"rendered":"Service Management system Rh\u00f6nEnergie"},"content":{"rendered":"

Project description<\/strong><\/p>\n

Service Management system<\/h1>\n

Rh\u00f6nEnergie<\/h2>\n

Description<\/b>
\nOptimisation of the internal service management system, and its extension and integration in a new, modern multi-project management with the process on fully integrated resource planning.<\/p>\n

\u2022 Analysis of the existing IT landscape and processes
\n\u2022 Conceptual design and technical implementation of new control processes based on Atlassian tools
\n\u2022 Generation of individual real time reports
\n\u2022 Mapping out an integrated resource management
\n\u2022 Optimisation of the internal, company-wide service desk
\n\u2022 The real challenge of optimising the service management lay in operating the old and new software concurrently, to guarantee a permanent support service. The simultaneous expansion of the services constituted another special situation.<\/p>\n

“The integrated resource planning and real-time reports enable transparent communication, quick reactions, and flexible and proactive action in response to change.”<\/em><\/strong>
\n– Matthias Sch\u00e4fer (IT Project Leader Rh\u00f6nEnergie)<\/p>\n<\/div>

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SMART GOVERNMENT \u2013 WHO TO CONTACT<\/h2>\n<\/div>
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Judith Schultze<\/span>
\nBusiness Development & Sales<\/strong>
\nEDAG Group<\/p>\n

Write an eMail<\/a><\/p>\n<\/div>

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Karina Sch\u00e4fer<\/span>
\nBusiness Development & Sales<\/strong>
\nEDAG Group<\/p>\n

Write an eMail<\/a><\/p>\n<\/div>

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