Smart Government

The digital town hall for cities and local authorities

Smart government comprises the digital city hall and the digital handling of processes. This is an important contribution to the modernization of administration:

Administrative digitization: Processes in public administration are accelerated and communication streamlined – quality and efficiency in the digital city hall are optimized.
24/7 accessibility: Citizens can take care of official business from the comfort of their own living rooms.

Our process consultants, civento, process developers and interface programmers help ensure that the digital city hall is not just a buzzword, but can actually be used by citizens.

Take a look at our references

OUR SMART GOVERNMENT SERVICES

Digitalisation

We support you in digitizing the analog processes in your municipality.

Interface-programming

So that different programs can communicate with each other, we program interfaces.

Project management

We take over the organization of projects from organizational set-up to process validation.

Consulting

In order to transfer the analog working world into the digital one, we are happy to advise you on all questions regarding the digitalization of administration.

Current challenges in digital administration

Online Access Act

The “Act to Improve Online Access to Administrative Services” includes the digitization of administrative services by the end of 2022 and the connection of digital processes to an administrative portal. Accordingly, German cities and local authorities have the task of digitizing their administration and an IT infrastructure must be created so that citizens can also use the services of digital administration. Instead of making an appointment at the town hall and waiting in a long queue, the registration certificate or the resident parking permit can be applied for online.

Source: OAA implementation – Online Access Act – What is the Online Access Act?

Our Smart Government solutions

OAA procedure model

In a joint OAA workshop, you can work out your requirements in terms of prioritization, detailing and modeling with our experts.

In addition, we offer you a tool-neutral process description and also process digitization with civento (civento: digitization platform of ekom21).

EDAG Group as implementation partner for the digital city hall

Trained civento process consultants

References in the digitization of processes

Good partner network

Work out and develop solutions together

Experience in the digitization of administrative processes

Proven methods developed in-house

Source: munales

MATURITY MODEL

Source: OZG

Step 3 of the maturity model

The focus of our services is the digitization of third-level processes, also called OZG-Plus services.

OUR SMART GOVERNMENT CUSTOMERS

OUR SMART GOVERNMENT CREDENTIALS

Civento process extension of parking permits

Extension of the Civento processes for applying for a resident parking permit and an employee parking permit to include the option of extending parking permits

Service managementsystem RhönEnergie

Optimisation of the internal service management system, and its extension and integration in a new, modern multi-project management.

Civento process for reporting the incineration of vegetable waste

Development of a Civento process for the notification of the incineration of vegetable waste, including the possibility of communication between the administration and the citizen, as well as the involvement of the fire department control center and the police department.