The digital town hall for cities and local authorities
Smart government comprises the digital city hall and the digital handling of processes. This is an important contribution to the modernization of administration:
- Administrative digitization: Processes in public administration are accelerated and communication streamlined – quality and efficiency in the digital city hall are optimized.
- 24/7 accessibility: Citizens can take care of official business from the comfort of their own living rooms.
Our process consultants, civento, process developers and interface programmers help ensure that the digital city hall is not just a buzzword, but can actually be used by citizens.
OUR SMART GOVERNMENT SERVICES
We support you in digitizing the analog processes in your municipality.
So that different programs can communicate with each other, we program interfaces.
We take over the organization of projects from organizational set-up to process validation.
In order to transfer the analog working world into the digital one, we are happy to advise you on all questions regarding the digitalization of administration.
Current challenges in digital administration
Online Access Act
The “Act to Improve Online Access to Administrative Services” includes the digitization of administrative services by the end of 2022 and the connection of digital processes to an administrative portal. Accordingly, German cities and local authorities have the task of digitizing their administration and an IT infrastructure must be created so that citizens can also use the services of digital administration. Instead of making an appointment at the town hall and waiting in a long queue, the registration certificate or the resident parking permit can be applied for online.
Source: OAA implementation – Online Access Act – What is the Online Access Act?
Our Smart Government solutions
OAA procedure model
In a joint OAA workshop, you can work out your requirements in terms of prioritization, detailing and modeling with our experts.
Tool-neutral process description
In the tool-neutral process description, we analyze a process in its entirety (process steps, responsibilities, interfaces) and then visualize it in a diagram with descriptive texts. In addition to the representation of the existing process (current state), a tool-neutral process description includes the definition of the requirements, an objective and the identification of synergy potentials in text form (target state).
Based on the tool-neutral process description, we digitize processes with the digitization platform civento. Pure application processes for citizens can be implemented in the same way as pure administrative processes or even the complete process digitization from the digital application by citizens to the processing in the administration (so-called OZG-Plus processes). In this way, the administration can be relieved and the administrative process can be significantly simplified for citizens.
EDAG Group as implementation partner for the digital city hall
Trained civento process consultants
References in the digitization of processes
Good partner network
Work out and develop solutions together
Experience in the digitization of administrative processes
Proven methods developed in-house
OUR SMART GOVERNMENT CUSTOMERS
OUR SMART GOVERNMENT CREDENTIALS
Civento process extension of parking permits
Extension of the Civento processes for applying for a resident parking permit and an employee parking permit to include the option of extending parking permits
Service managementsystem RhönEnergie
Optimisation of the internal service management system, and its extension and integration in a new, modern multi-project management.
Civento process for reporting the incineration of vegetable waste
Development of a Civento process for the notification of the incineration of vegetable waste, including the possibility of communication between the administration and the citizen, as well as the involvement of the fire department control center and the police department.
Your Smart Government Contacts
Senior Consultant for Processes, Methods & Tools
Telefon +49 661 6000 9580
Mobil +49 171 6356146
Senior Process Digitalisation Expert
Telefon +49 661 6000 345
Mobil +49 171 8856600